Solutions > mt pac > In action
PLAN
- Professional, user-friendly interface.
- Appointments can be created easily according to staff availability (scheduled visits, visits in progress, holiday, sick leave, training) and relevant skills.
- Customer calls can be dealt with efficiently since you have direct access to their data and historical information (including a list of customer calls).
- You can log in from any computer over the internet to pull up a list of visits and progress status (visits pending, visiting in progress, visits completed).
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ACT
 | - Field staff use their mobile phones to check their schedule, record their working time and input comments about their visits.
- They can pull up a list of assignments along with all relevant data: company name, address, contact person, phone number and manager's comments.
- They can click on icons to easily record the start/end of their working day, the start/end of each assignment and any relevant comments. And they can even do all this if there is no mobile phone coverage in their area!
- Data in the mobile phone and central computer can be synchronised. The list of assignments is updated. The worker's mobile phone automatically exchanges assignment data with the central computer.
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CONTROL
Automated reports can be produced from mobile worker activity and customer data:
- Visits pending and visits completed.
- Customer data history.
- Easy-to-use databases with sorts and filters.
- Mobile workers' time cards can be checked (monthly reports, etc.).
- Assignment reports can be displayed.
- Import/export functions for customer data and visit data.
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